At Rick Owens, customer satisfaction matters to us the most. If you’re not fully happy with your purchase, we provide an easy and transparent return and exchange process under the guidelines below.
Return Eligibility
We accept returns on most products within 14 days of delivery. To qualify for a return, please ensure:
- The item is unused, unwashed, and in original condition
- All original packaging is included, such as tags, labels, boxes, or dust bags
- A valid proof of purchase (order number or receipt) is provided
Items That Cannot Be Returned
The following items are not eligible for return:
- Gift cards
- Clearance or final sale items
- Custom-made or made-to-order products
- Items that are worn, damaged, or altered
How to Request a Return
Starting a return is simple. Just follow these steps:
- Email our support team at [Insert Customer Support Email] with your order number and return reason
- You’ll receive return instructions along with the return address
- Securely pack the item and ship it using a trackable courier service
Please note: Return shipping costs are the customer’s responsibility unless the return is due to our mistake, such as a defective or incorrect item.
Exchanges
We offer exchanges if your item arrives damaged, defective, or incorrect. If you’d like a different size or style, mention your preference when contacting support.
All exchanges depend on stock availability. If the requested item is unavailable, a refund will be issued instead.
Refund Process
Once we receive and inspect your returned item, we’ll inform you about the refund status.
- Approved refunds are sent back to the original payment method within 5–10 business days
- Shipping charges are non-refundable
If your refund is delayed, please check with your bank or card provider first. If the issue continues, contact us at [Insert Email].
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include clear photos and a brief explanation so we can resolve the issue quickly.
Order Cancellations
Orders can be canceled within 12 hours of placing the order. Once an order has been processed or shipped, cancellation is no longer possible.
Contact Information
For any questions regarding returns, exchanges, or refunds, feel free to reach out to us:
Rick Owens
🌐 Website: https://officialrickowen.com/